Managed IT Services

With a proven track record and comprehensive suite of offerings, we are ideally positioned to drive down operational costs

and free clients from capital constraints and resource restrictions to better support your business.

One Solution, Your Success!

MotivIT’s comprehensive Managed Services portfolio provides 24/7 support of your mission-critical IT infrastructure through a single point of contact simplifying your overall administration. Our team of engineers can easily integrate with your existing IT teams and processes OR completely manage everything from the ground up. From data centers, servers and network devices to custom engineered solutions, we follow closely industry best practices to ensure everything is managed to world-class standards!

Direct benefits include immediate cost savings, optimized productivity and improved responsiveness while we align your IT operations to match the strategic direction of your business through a standardized IT environment and predictability in services delivery. Fully-supported by our Global Service Desk and Network Operations Center, we have solutions in place for all your current and future requirements:

Laptop Prompting Detailed Report In A Meeting

Data Center

Complete management from deployment & commissioning to maintenance and daily operations systems monitoring.

Servers and Network

Proactive and continuous support of devices round-the-clock keeping all systems healthy and ready to go.

Virtual CIO

Solving your business challenges by learning the problems and establishing the right IT processes and systems with an IT roadmap.

Workforce Monitoring

Control and safeguard your organization’s key intellectual property (IP) by tracking your data in real-time.

Business Continuity & Disaster Recovery

Prepare for and quickly recover from unplanned situations and disruptive events.

Managed Security

Reduce security risks and exposure by assessing your IT systems vulnerability and taking necessary action.

Devices On The Table And Employees Exchanging Ideas

Help your organization save on costs right away while boosting overall productivity by streamlining your infrastructure & computing environment through proactive management – Managed IT Services.

“Proactive Management”

Any size of organization needs technology to operate and compete effectively. In SMBs, IT resources are scarce and staff can be quickly overwhelmed with the day-to-day responsibilities of ensuring the company’s IT infrastructure is up and running.

When businesses start to fall behind in keeping up with backups, patches & security, the likelihood of an IT outage increases significance that will negatively affect its business.

This is where MotivIT has you covered! We assist you in all areas of specializations and more.

We give you the power to utilize your resources with our expert IT capabilities

It is important to ensure that critical IT systems are always available to support core business functions, but maintaining IT systems with an in-house IT staff can be costly and leave you without expertise in the latest technologies. Our managed IT services provide regular management of systems and networks that keep your PCs, servers, and networks up and running, minimizing downtime and maximizing productivity.

Key IT Infrastructure

MotivIT takes care of your day-to-day IT infrastructure management tasks which includes hardware, software, services and applications in your environment. Essentially, we are your virtual IT Manager and your single point of contact! Everything below (and more) can essentially be remotely managed:

Server
• All Microsoft Windows Server operating systems
• All popular editions of Linux

Network Devices
• Routers, Firewalls, Switches, Wireless Access Points
• Cisco, Fortigate, Juniper, SonicWall, Netgear, Ubiquiti and more!

Switches
• Cisco, Netgear, Ubiquiti and more!

Workstations
• Laptops and Desktops including Thin-clients
• Dell, Lenovo, HP and more!

Printer
• Network-printers including HP, Canon, Epson and more!

Databases
• MSSQL, MySQL, MS Access and more!

Network Security
• Dedicated VLANs for Clients.
• Site-Site VPN setup.

Information Security
• Applications
• Cloud
• Infrastructure
• Incident Response
• Vulnerability Management

Data Security
• Manned and logical data security at entrances.
• Layered access to physical locations and data.
• Commercial grade firewall.

Solution Overview

We offer three simple plans that will meet your challenges and requirements:

	BASIC < 10 Users/ Devices	SMB < 250 Users/Devices Our most popular plan!	ENT > 250 Users/Devices
24/7 Remote Monitoring & Management All devices (servers, firewalls, routers, end user workstations) are continuously monitored and managed for top performance.
Support Hotline Access to live dispatch agents during business hours for prompt assistance in support coordination and general inquiries.
24/5 Afterhours Support Fielding of Tier 1 support incidents by the Network Operations Center during non-business hours.
24/7 Support Round-the-clock Tier 1 support incidents by the Network Operations Center including weekends and holidays.
Quarterly Business Reviews Assessment of the current state of IT vs established objectives and continue to work on successfully achieving those goals.
Monthly Reports Obtain operational insight into your IT performance through useful metrics in dashboards all accessible by our custom client portal.
Real-time Triage & Resolution Live GSD & NOC agents assess incoming incidents in real-time & in most instances are able to resolve the problem right away.
Knowledge Base System for storing and updating client support processes and procedures, workflows and documentation.
External Escalations To escalate and follow-up on incidents with 3rd parties externally such as ISPs, hardware and software vendors for complete troubleshooting and resolution.
IT Process Automation & Customization Utilize standard NOC runbook automation procedures and customize suitable incident management processes to fully support client environment requirements.
Root Cause Analysis Perform post-mortem of critical incidents to generate root cause analysis and corrective actions.
Strategic IT Planning Perform an initial assessment of your infrastructure environment and preparation of an enterprise IT Roadmap.
Client Endpoint Protection Integrated security defense layer to respond, mitigate and if necessary recover against viruses, malware and spyware threats.
Patch Management Automated deployment of critical patches and service packs as well as device firmware and operating system updates.
Dedicated Client Portal A platform where Client IT performance can be monitored with shareable digital files & information stored for authorized users access only. Clients can also generate monthly reports in a pdf format.
Unlimited Remote Support Fielding of Tier 1/2/3 support incidents by the Global Service Desk during business hours. Break/fixes, administrative tasks and software changes and installations as needed. All other tasks considered as “out of scope” and will be quoted accordingly. Response Time Resolution Time (subject to nature of issue)	1 hour Same day	30 mins < 4 hrs	15 mins < 1 hr
Global Onsite Support Available on per call basis, US and APAC region Response Time	Standard rates Next business day	Preferred rates < 8 hrs	Preferred rates 4 hrs